A customer can return the product to Vivaliven along with the original customer receipt, within a period of 30 days from the date of purchase and get refunded, provided not more than 30% of the product shall have been consumed. Vivaliven can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. The customer will be required to mail to Vivaliven, marking a CC to [email protected], that the customer will not claim for any returns in the future if they buy again.

A customer can return a product directly to Indusviva and get the refund if s/he faces any health issues by using the products, along with a certificate from a Qualified Doctor or a Registered Medical Practitioner, which substantiates that the subject’s health issue was caused due to the consumption of the said product. The refund shall be initiated after due verification of the certificate and the company shall contact the Doctor/RMP, if required.

Note: Product should have a packaging case and shall not be returned if the bar code/QR code/manufacturing details are in tampered condition.